Albertsons UX Research

This project placed a sharp focus on usability testing and workflow assessment,

as it sought to optimize the Albertsons Benefits Portal's performance within the

Oracle platform.

Case Study: Albertsons – UX Research - Oracle HCM

Improving internal HR software usability through research, testing, and strategic design.

Project Snapshot

Client: Albertsons
Role: UX Researcher
Tools: Oracle HCM, Zoom, Miro, PowerPoint
Team: UX Research Lead, Project Manager, Stakeholders

Challenge

The internal Oracle HCM platform at Albertsons was difficult to navigate and lacked clarity in key workflows like onboarding, benefits enrollment, and approvals. Our goal: uncover usability pain points and recommend improvements to drive efficiency and satisfaction.

My Contributions

User Interviews: HR professionals, new hires, and managers
Conducted Heuristic Evaluation: Evaluated UI using usability principles
Facilitated Remote User Testing: Task-based tests across multiple workflows
Synthesized Research into Insights: Mapped key themes and recommendations
Designed Executive Summary Deck: Visual storytelling + branded presentation for stakeholders

Process Overview

Supported the testing team by facilitating tests and synthesizing findings. I provided insights into the current state of the Oracle HCM platform and served as an SME for the testing team. I also collaborated with UX researchers to create compelling content and design the final readout deck.

User Interviews

Conducted 6+ semi-structured interviews.

Top findings:

Confusing terminology
Inconsistent UI across modules
No visual feedback after submissions

Heuristic Evaluation

Audited workflows using Nielsen’s principles.

Common issues:

Lack of system visibility
Redundant menu labels
Cognitive load in form tasks

Remote Usability Testing

Observed 4 users completing high-impact tasks.

Tools: Zoom, screen recorders, observation logs

Notable friction points:

Misleading CTAs
Poor mobile adaptation
Low accessibility compliance

Deliverable, Results & Impact

Deliverables

Final Stakeholder Deck

Research summary
Usability findings
Annotated screen captures
Journey maps
Actionable recommendations

“Your presentation made it easy for leadership to act—clear, strategic, and visually clean.” — UX Lead, Albertsons

Visual Design

Branded slide deck with iconography and infographics
On-brand typography, consistent color palettes, and clear information hierarchy

Results & Impact

UI design team received green light for updates
Several changes approved immediately: button placements, feedback alerts, label consistency
Foundation laid for long-term Oracle HCM improvements

Reflection

This project reinforced my strengths in user research, visual communication, and collaboration across departments. By combining clear insights with high-quality visual storytelling, we created alignment and momentum toward a better user experience.